Order Support
Cancellation & Refund
Request cancellation before packing, alteration, or dispatch. The store team will verify the order status before approving any refund.
Before Dispatch
Cancellation requests can be reviewed before packing, alteration, or dispatch is completed.
After Dispatch
Once dispatched, eligible requests may move through the returns and exchanges process.
Refund Method
Refunds are processed after order verification and approval by the store team.
Full policy
- Version
- 0.1-draft
- Effective
- To be set on approval
- Last updated
- 9 October 2026
Cancelling an order
You can request cancellation before the order is dispatched, using the request form on this page. Cancellation cut-off: until the order is handed to the courier for dispatch.
Once dispatched, an eligible order may be handled under our Returns & Exchanges policy instead.
How refunds work
Approved refunds for online payments are returned to the original payment method. Refund timeline: 5 to 7 working days after we approve the cancellation or receive the returned item. Banks and payment providers may take additional time to show the credit.
Cash on Delivery orders: available only for pincodes verified as serviceable, for orders up to ₹5,000 including delivery charges, with no extra Cash on Delivery fee.
If an order is cancelled by us (for example, the item is out of stock), we will refund the amount you paid.
Failed or duplicate payments
If money is debited but the order is not confirmed, or you are charged twice, contact us with your order number. Eligible amounts are reversed to the original payment method after verification.
Undiyal, Monthly Scheme and EMI
Cancellation and refund rules for those features are in their own policies and do not follow this page.