Privacy Policy | Maharani Silks & Readymades

Who is responsible for your data

Mohamedrabeek Syedibrahim (sole proprietor) (trading as Maharani Silks & Readymades) decides how your personal data is used for our website, Android app and iOS app. Contact: syed@maharanisilks.in or +91 98435 76688.

Information we collect

Account and contact details: name, mobile number, email address.
Delivery details: addresses and pincodes you save.
Order and payment status: items, amounts, payment status and references. We do not store your full card number, CVV or UPI PIN.
Support records: messages you send us, cancellation or return requests and their outcomes.
Technical data: device and app information, push-notification tokens and basic usage logs needed to run and secure the service.
Content you choose to provide to features such as the AI stylist or in-store kiosk, which may include photos.
For Undiyal, Monthly Scheme and EMI (when available): enrollment, contribution, redemption and eligibility information needed to run those features.

Why we use it

To create your account, take and deliver orders, and process refunds.
To confirm payments and prevent fraud.
To respond to support requests and grievances.
To send order, payment and service messages (including by SMS, WhatsApp or app notification where you have asked for or agreed to them).
To keep the service secure and meet legal, tax and accounting obligations.

Who we share it with

Only with service providers needed to deliver what you asked for: payment gateways and banks/lenders, delivery partners, cloud hosting and authentication providers, messaging providers, and AI service providers for features you choose to use. We share with authorities where the law requires. We do not sell your personal data.

Consent and your choices

Where we rely on your consent, we will ask for it clearly and separately, and you can withdraw it at any time by contacting us. Withdrawing consent may mean we can no longer provide a feature that depends on it.

You can ask us to access, correct or erase your personal data, and to nominate someone to exercise these rights for you, subject to what the law requires us to keep. Write to syed@maharanisilks.in; complaints can also go to our Grievance Officer.

How long we keep data

Retention periods: we keep your personal data while your account is active, and afterwards only for as long as needed for the purposes in this policy or as tax, accounting or other laws require. Records we must keep for tax, accounting or legal reasons are kept for as long as the law requires.

Account and data deletion

You can ask us to delete your account and personal data by submitting a request on our Account & Data Deletion page; we verify your identity and delete what the law allows us to delete. See Account & Data Deletion for how to make a request and what we may need to keep.

Security

We use reasonable technical and organisational safeguards. No system is completely secure; if a breach affecting you occurs we will notify you and the authorities as required by law.

Children

Our services are intended for adults. We do not knowingly collect children's data without verifiable parental consent.

Changes

We will update this policy when our data practices change and show the new version and date on this page.