Order Support
Returns & Exchanges
Request an exchange or return review for an online order. The store team will verify order details, item condition, and eligibility before confirming the next step.
Order verification
Keep your order number and registered mobile number ready.
Exchange support
Size, colour, and product exchange requests are reviewed by stock availability.
Return review
Return requests are approved only after product and order verification.
Full policy
- Version
- 0.1-draft
- Effective
- To be set on approval
- Last updated
- 9 October 2026
Request window
You can request a return or exchange within: 7 days from the date your order is delivered. Use the request form on this page with your order number and registered mobile number.
Condition of items
Items must be unused, unwashed and unaltered, in resaleable condition with original tags, and returned with proof of purchase. Exchanges are subject to stock availability.
Items that cannot be returned
For change of mind, we cannot accept customised or stitched items, altered items (including sarees with fall, pico or other requested alterations), used or washed items, and hygiene-sensitive items clearly marked as such before purchase. This does not limit your rights for defective, damaged, wrongly supplied or misdescribed items.
Wrong, damaged or defective items
If you receive an item that is wrong, damaged or defective, contact us as soon as possible with photos so we can resolve it. Your rights under consumer protection law are not affected.
How we review requests
- The store team verifies the order, the item and its condition.
- Exchanges for size, colour or product depend on stock.
- Approved returns are refunded as described in the Cancellation & Refund Policy.