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Grievance Redressal

How to raise a complaint and how we handle it.

Version
0.1-draft
Effective
To be set on approval
Last updated
9 October 2026

Grievance Officer

Name: Mohamedrabeek Syedibrahim. Designation: Proprietor.

Email: syed@maharanisilks.in. Phone: +91 98435 76688. Support hours: Monday to Saturday, 9:30 AM to 6:00 PM IST.

Address: 194/70, Justice Rajasekaran Street, Sivagangai, Sivaganga, Tamil Nadu 630561.

How to raise a complaint

  • Write to the Grievance Officer with your name, registered mobile number, order/enrollment reference and a description of the problem.
  • You can also use the cancellation or return/exchange request forms for order issues.

What to expect

We acknowledge every complaint within 48 hours of receiving it and aim to resolve it within one month.

If you are not satisfied

You may approach the consumer commission or other forum available to you under the Consumer Protection Act, 2019, or the National Consumer Helpline (1915 / consumerhelpline.gov.in). For payment issues you can also contact your bank or card issuer.