Frequently Asked Questions
Quick answers about orders, payments and support.
- Version
- 0.1-draft
- Effective
- To be set on approval
- Last updated
- 9 October 2026
Orders and payment
How can I pay?
Online (UPI, cards, net banking) or Cash on Delivery. See the Payment Policy.
I was charged but my order is not confirmed. What now?
Contact us with your order number. Eligible amounts are reversed to your original payment method after verification.
Can I cancel my order?
Yes, before it is packed, altered or dispatched. Use the form on the Cancellation & Refund page.
Delivery, returns and refunds
Can I collect my order from the store?
Store pickup: not offered at this time; all orders are delivered to your address. If this changes, this page will be updated
How do I request a return or exchange?
Use the request form on the Returns & Exchanges page with your order number and registered mobile number.
How do I make a complaint?
See Grievance Redressal for the officer's contact details and how we handle complaints.